Conditions for exchanges / returns / withdrawal

The customer has a period of 14 calendar days to request an exchange for another item or exercise their right of withdrawal, counting from the date of receipt of the item(s).

It is not necessary to indicate a reason for exercising the right of withdrawal. For greater speed in the processing, we appreciate that the client follows the detailed procedure. Below, although it is not mandatory for the exercise of the contemplated rights:

If you are not satisfied with the purchase, you can return it within a maximum period of 14 business days from the date of receipt of the order. It is necessary that returns be authorized by Brasil protein Store. Send us an email to info@brazilproteinstore.com (so that there is a reliable record of what happened) or by phone 34 676 457 273. For the return to be accepted, the product must be in its original condition, without having been used or manipulated. , and must arrive back to Brazil Protein Store, in perfect condition and in its original packaging, including guarantees, labels and instructions for use if any.Package your order under the same conditions that you received it. You may proceed to send it to Brazil Protein Store, with shipping costs being the customer's responsibility. You may also request that Brazil Protein Store send a courier to your home to collect said order, with you having to assume the direct cost of returning the goods. Once the items have been received, it will refund the total amount paid by you less the return cost, collection cost and return management to the warehouse. Brazil Protein Store reserves the right to compensate for the difference between the value of the items sent to the customer and returned by the customer, in the following cases:

In no case will shipping costs be paid for the original receipt of the order at the address provided by the customer, regardless of whether the customer had paid for shipping or not (free shipping). When the products have been used or manipulated in a way improper or negligent or not conforming to its characteristics on the part of the client. When the products have been hit or damaged. When the return by the client is not made in its box. When the lack of conformity is due to wear and tear due to normal use. If any of the data on the ticket or proof of purchase is modified, altered or replaced. If the serial or identification number of the product is manipulated. If all accessory elements, cases or boxes are not returned with the product.

6. Brazil Protein Store will refund the quantities received by credit within a period of no more than 14 days, once the status of the products has been verified. The returned products must be delivered in correct condition. Returns of products in packaging, if any, other than those in which they were supplied, are not accepted.

7. Brazil Protein Store is not responsible for shipments confiscated by customs or similar.

8. And if a product arrives in poor condition due to transportation, the customer must indicate this on the carrier's delivery note and call our customer information and service telephone number within 24 hours of receipt, or report this circumstance. via email info@brazilproteinstore.com available to the consumer in accordance with applicable regulations. You also have the option of electronically completing and sending an email or any other unambiguous statement through our website. If you use this option, we will inform you without delay by email of receipt of said withdrawal.

Consequences of Withdrawal

In case of withdrawal, Brazil Protein Store will refund the amount of the purchase you withdraw, including parenthesis delivery costs, with the exception of additional costs resulting from your choice of a different delivery method. to the least expensive form of ordinary delivery, offered), without any undue delay and, in all cases, no later than 14 calendar days, from the date on which we are informed of your decision to withdraw from this contract.

Brazil Protein Store will proceed to make said refund, using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise. In any case, you will not incur any expenses as a result of the refund.

Brazil Protein Store may withhold the refund until the goods have been received or until you have presented proof of their return, depending on which conditions are met first:

She must assume, where appropriate, the direct cost of returning the goods. The customer will return or directly deliver the products to the address stated in this document without undue delay, and in any case, no later than the 14 calendar days, from the date on which you notify us of your decision to withdraw from the contract. The period will be considered met if you return the goods before said period has expired. Otherwise, it will be understood that your right to withdraw has waived.

In order to exercise their right of withdrawal, the consumer must inform Brazil Protein Store, by the means they deem appropriate, postal mail, e-mail, telephone, WhatsApp, etc. To do this, you may use, although it is not mandatory, the withdrawal document form, which conforms to the model annexed to the law for the defense of the rights of consumers and users (Law 3/14 of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).